Over promise and under deliver

Morning of 8th Aug. 2018 I spoke to the manager, Keith, from. Beaufort Wes OK Furniture. I wanted to buy a chest freezer, Defy 210litre, which at the stage was not in Stock but he informed me they will get stock the following week and Shelwin the sales person will assist me with the purchase.. The 14th Aug. I followed up on the chest freezer as there were no communication from OK furniture.. I was informed that stock was not received but I need to pay the chest freezer otherwise the system will through the unit off the system.. I told them how can I pay for something I did not received as yet but we did the eft into their bank account.. After numerous calls and promises still my unit is not delivered and we are going for 4 weeks.. According to the branch and area manager they are waiting for suppliers but on the 27th Aug. The area manager Adrian ask me to just give him 1 day to sort this out its not exceptable.. Now Another week later no unit and no communication from OK furniture if I don't phone and follow up then nothing from their side.. As a client I am not happy at all and all the promises and under deliver from OK furniture is not a pleasant experience.. As the client I don't bought the unit from the buyer I bought it from OK furniture and really frustrating to hear all the time WE ARE RELAYING ON THE BUYER.. that's not my problem what happens between the buyer and OK furniture..