OK Randfontein Main Reef Poor service

I am writing to express my dissatisfaction with the service we have received from the Randfontein branch regarding a Hisense 55 inch television purchased by my grandmother in 2022.

On November 14, 2025, the TV suddenly stopped working. We were assisted by your sales representative, Eva, who kindly informed us that the TV was still under warranty and helped us with the application process for a claim, which was approved. However, we faced significant delays during the delivery process—over four days—and had to make several calls to follow up.

When the TV finally arrived, it was delivered in a unacceptable condition. The drivers left the TV unplugged, and it had tapes all over the screen. After plugging it in, we found that it would switch off after just five minutes of use. After two days of the same issue, we returned to the store to report these issues, but we were told by Eva that the TV had no problems. Since then, the screen has turned grey and is no longer functioning at all.

What is even more concerning is that my grandmother has recently been diagnosed with diabetes, and the stress from this situation has had a significant impact on her health.