OK Furnitures is a ****

I was one of the unfortunate black Friday customers at OK Furnitures VanderWalt Street in Pretoria Central. I chose that specific store because I've done most of my furniture shopping with them and it has become my trusted furniture up until now.

Yesterday, Friday the 23rd of Nov. I decided to go to OK to buy a bed and a cheat of drawer that were both on special. Before leaving my flat, I took out my old bed and threw it outside next to the munucipaluty's bins for them to collect and i cleaned the room because I was expecting a delivery. I got to OK, my sales man was Robert Kekana as he has always assisted me with my previous purchases. I waited as he was still busy with another customer. I also need to mention that I am pregnant because as a pregnant woman I should have been accommodated better. Well I got pressed and needed to use the loo so I told Robert I will be back I need to find public toilets. He said i need to buy the things I need first before leaving in case they finish them. The woman he was busy with understood and Robert captured the chest of drawer that I wanted as he said there was only 1 left and said there are plenty of beds. I went to find a toilet and went back to the store. I stood in the queue for over an hour, there was no queue to accommodate the elderly or pregnant women, I stood , sat on the fool, stood until I got to the front. When I got there I could pay because apparently my sales man captured things wrong. I was sent back to him. I found him and he sent me back to the tools where they asked me to step aside again as there was still something wrong. Robert came and they finally decided to swipe the amount of the the items I was purchasing.

Going back to the sales man to print out my delivery note, he was busy on the floor with many customers and I decided to give them a chance as I was assisted and according to me I was done. I waited and waited and I decided to go buy bedding as it was getting late and I was going to lose out on other specials in other shops as I have been camping at OK. Again I told Robert that I need to go buy bedding and go to the loo again and I will be back. This was after waiting for over 2 hours for the delivery note to be issued. I left and came back, he told me to sit in front of the bed I bought as there were only 3 left on the floor. When the guys that trolley the beds outside , I told them or was mine and it's going with a cheat of drawer. They told me the chest of drawer is outside they will go put my bed next to it.

Time lapsed and Robert came to me and said he is failing to print the delivery note because the system says the beds are finished. I asked him how because my bed was just trolled outside in front of me. He said maybe other sales men printed the docs before he did now he can't any more. I asked for his manager Catherine who didn't come at the time. I saw her at the tills and approached her, told her what's going on and she wrote a number on my slip and said i must find Robert again to use the number she wrote down for me to print the paper work I needed.

Robert was a hard man to find , i waited and finally saw him. I told him want Catherine said and he said it won't work as he has been using the same number. My night blood sky rocketed as I was becoming more and more frustrated.

I went back to her and asked her what i was supposed to do. Catherine showed little or no interest, sympathy and empathy to what I was saying. She was just quick to say there is nothing I can do. I asked her then why were there false promised made to me. Robert is the one who took time to print my delivery note. From the time I paid I am sure there are people who got delivery notes maybe they must check that and give me a bed instead because I have been in the shop the whole day. Well with everything said, Catherine told me to cancel and take my money back. I mean a whole manager saying that to a customer. Was she tired of money to that extend? Where was supposed to shop in the afternoon because all stores where out of stock.?

She later said if I don't want to take my money i will have to wait 3 weeks to get a bed. Something which was not communicated to me prior because when I paid there were beds available on the system. From that moment I sensed that Catherine was either being ******, or had no sympathy at all. Her apology was not even genuine because she walked on me while I was still talking to her. She said she won't put her self in my shoes and will not try to understand my situation and walked away and never came back.

Now I had to pay for delivery of the chest of drawer and 3 weeks later I need to pay for the bed.

I got home and the municipality had taken the bins and my bed. Now I will be sleeping on the floor for the next 3 weeks on top of OK's apology and being pregnant after starving the whole day waiting for nothing.

After yesterday's experience, I am no longer shopping at OK. The service was poor and did not cater for pregnant women, not once up to rude store manager who shows mo interest in trying to assist customers.