OK Furnitures insurance claims

<p><span style="color: #555555; background-color: #ffffff;">In 2014 I had opened account with them and took out a LG 42" LED TV and a Samsung micro oven. Unfortunately last month when I was moving to a new residence in Roodepoort from Alexandra, upon arrival and on inspection I had discovered that the TV screen had cracked. I took it up with the store and they advised me go make a sworn affidavit with SAPS and they would forward it to their insurance claim department (All Risk Insurance). I did exactly that, submitted it and took the TV in. This was mid March 2017 and it was the month of my last instalment. A week later I visited the branch for a follow up and the supervisor had advised that the insurance had approved only repairs and one of their contractors for repairs had already collected the TV, which was a big relief. To my surprise a few days later, I received an SMS stating that my claim has been repudiated, and upon my visit, the TV was returned in the same state it seemed and maybe even more worse. Particularly, I am more disturbed and angry at the fact that it was approved and later declined due to the fact that the screen had cracked. How is that possible? I am quite sure that the supervisor and other consultants would have advised me not to proceed with the claim, considering my case. They have also uttered that some of their clients in a similar situation have claimed for repairs/ replacement and have been approved. This is really frustrating and I feel that something has to done. It is totally unacceptable I must say.</span></p>