Ok Furniture/Power Express PROTEA GLEN

We recently purchased a washing machine from OK Furniture, and upon delivery, we noticed that the box was wet. Concerned, we immediately called the store, and Thato answered the call. He informed us that all washing machines come with water, which left us shocked. We expressed that we were uncomfortable with this and requested that the washing machine be collected as we no longer wanted it. However, Thato refused, stating they would send a technician instead. I questioned why a technician was needed for a brand-new machine, and it raised concerns in my mind that we may have been sold a second-hand product.

Today, I called again to inform the store that I would be returning the machine and would like a refund. I was bluntly told that there was "no way" I would be getting a refund as more than seven days had passed since the purchase. Thato's response was rude and dismissive. When I asked about the machine’s guarantee and whether he was aware of the contract I had signed, he was unhelpful and continued to be impolite throughout the conversation. His behavior and the threats he made over the phone were completely unprofessional.

It seems Thato forgets that his position, though at a lower management level, has a significant impact on the company's reputation. His poor customer service and lack of professionalism are not only unacceptable but could harm OK Furniture’s standing. He clearly needs to develop better business management and customer service skills.