Ok Furniture - Worst Customer Experience

I’ve had the worst experience buying from OK Furniture online. I purchased a bed on the 29th of November and, up to now, the only communication I’ve received is an automated email with my invoice and an option for delivery or collection. I chose collection.

That was the last update I received. There has been no further communication regarding when I can collect my purchase, what the delay is, or any progress at all. I tried calling customer care, and after being on hold for an hour with no assistance, I ended the call that’s an hour of my life I’ll never get back.

This has truly been the worst customer experience I’ve ever had. Knowing what I know now, I will never support OK Furniture again. I would also advise anyone considering buying from them to rather look at alternative stores if they expect any form of service.