CM
Catherine M

1 reviews | Active since Sept 2020

13 Dec 2022, 18:47

Ok furniture westonaria please get me my coffee table

On the 23 November 2022 I and my husband went to ok furniture westonaria to buy some furnitures after seeing their black Friday special catalogue which was quite exciting that their special had already started.we were like,why should we wait for Friday whereas the special started already?we took the money that we had saved just the items that we wanted and went straight to the shop without wasting any time.we got into the shop and bought a queen size bed,coffee table, mattress cover and 8 standard pillows.The salesman by the name of Patrick told us that they ran out of coffee tables but we should not worry because we will get it by Sunday the 27th November.When he said this I was tempted to leave the table and buy it online,because they still had stock and on the same special price,but I convinced myself that,Sunday is just around the corner,let me wait patiently.He then said we must pay for everything of which we did,and he promised to call us to come and collect the table on Sunday,we loaded everything in our bakkie and went home to patiently wait for his call to come and collect the table.sunday passed and there was no call from them and on the 1st December we thought we should go back to ok furniture to hear what is the problem.we confronted Patrick about this matter and he said the table is out of stock and he can't give us a date of when we can come to fetch it so we must wait patiently.His statement didn't feel satisfying to me and he said he can't promise us and he was willing to give us our money back.I told him,I don't want money,I bought a table that was on special,and now if you give me that money back,it won't be of any use to me because it won't be enough for the coffee table anymore,the Worst part is that I wanted to buy online,but thought since they are promising for Sunday then I can wait cos it was only 4 days wait.when he saw that I was getting upset,he said he is going to call the manager,and he went into the office,and within few minutes he came back and told us that he told the manager our story and the manager promised to get the table from roodepoort branch by Sunday the 4th December and they will call us on Monday the 5th,and why the manager didn't come to adress us,no body knows.monday passed and still we heard nothing from them,on Tuesday the 6th my husband decided to go back to them,they still said they don't have it and they will call.we waited and waited,still nothing.on Tuesday the 13 December my husband decided to go again,and still he came back empty handed.im really really disappointed because I believe ok furniture is a a big company,if they really want to deliver their services to us as their customers,they will go even as far as limpopo to acquire that table for us.what I feel is that it is really not true that they don't have it in stock,the main problem here is that,the table is not on special anymore,so they feel like they will be running a loss on their side.i have so many questions for ok furnitures westonaria.i see the table is in stock online,so why you don't get it for us?why you don't call us if you see the date you promised us has passed?why you just wait for us to come to the shop and then just for you to start making excuses after excuses?whose petrol and time are we using to come to your shop every week just to go back home empty handed? are you waiting for the table to go back to its black Friday special price so you can give it to us?how long do I need to wait just for a mere coffee table?I am really really disappointed in you guys,you have really killed my black Friday shopping excitement.please just get me my coffee table,I bought it because I wanted to use it.

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