OK FURNITURE TERRIBLE SERVICE

I ORDERED TWO BEDS AND A COUCH ONLINE ON THE 26TH NOVEMBER 2022 AND TO THIS DAY I HAVE NOT RECEIVED MY PRODUCTS. I MADE THE PURCHASE ONLINE AND SELECTED IN-STORE PICK UP AS MY PREFERRED COLLECTION METHOD. ON THE 8TH OF DECEMBER I RECEIVED A CALL FROM THE STORE TO COLLECT MY PRODUCTS BUT WHEN I GOT TO THE STORE I WAS TOLD THAT I CAN ONLY TAKE ONE BED, AS THE OTHER BED AND THE COUCH ARE NOT ON THE INVOICE. FROM THE 8TH I HAVE NOT RECEIVED ANY COMMUNICATION WHATSOEVER REGARDING MY PURCHASE. I HAVE TRIED CALLING THE HELP CENTER BUT I AM CONSTANTLY PUT ON HOLD TO BE TRANSFERRED TO "THE RELEVANT DEPARTMENT" WHICH NEVER HAPPENS. THE STORE ALSO SAID THAT THEY DON'T KNOW WHOM I SHOULD CONTACT TO RECEIVE HELP. HOW AM I SUPPOSED TO RESOLVE THIS? I HAVE PAID A LOT OF MONEY FOR THOSE PRODUCTS.