OK Furniture store Evaton Mall and Defy products

Hi I am Mandisa and recently moved into my home at Palm Springs. On the 20th July 2020 my husband bought me a Defy top loader washing machine. We arranged installation of the the machine on the 8th of August 2020, I read the manual and prepared my laundry and start the machine all went well until the machine had to rinse and spin dry an error E2 appeared however our connection was ok as the machine was taking in water and draining water fine. I open the machine top and my laundry is as dirty as it was when I was putting it in. I then call OK furniture shop evaton mall. They asked that I need to bring in the invoice and they would book the machine in for repairs. When my husband made time to take the invoice to the shop they told him the 21 days refund was over and they will call Defy to come check the machine, they also told him maybe we don't know how to operate the machine. Defy come after 2 weeks of reporting the issue. I had to call OK to follow up on the defy people. The defy guy finally come around 6pm on the last week of August and we had loadshedding. He then come back the next day also around 6pm and he confirmed the machine is broken and he will order a motherboard, this is a new machine at that time. early September he come and installed the motherboard for 2 days and still confirm this machine is not right. He mentioned an inspection will come double check the machine and if its not right he will authorized that I get a new machine. On the 17th of September the defy guy called to say I must send him pictures of the sticker behind the machine and my invoice, I did that. On the 18th of September he responded on WhatsApp to say they will exchange the machine. Since then I have been a yoyo toy between OK and Defy and haven't received the machine . I am so painful that I am nothing to either of the mentioned brands, my airtime has going to waste everyday.