OK furniture Stellenbosch

I bought a fridge cash at Ok Furniture Stores at Stellenbosch branch on the 1 September 2017. My fridge is not making cold at all and I contacted the store directly with my complaint. I first contacted the store 3 weeks ago and was advised a technician will be at my house to look at the fridge. However it has been 3 weeks and no technician came. i called the store for the 3rd time yesterday 19 February 2020 to enquire how far my complaint is when the technician will come. The complaint handler whom handled the query on my husband second call to the store Mrs Idricks Le Wat first had no idea who I was and couldn't remember the complaint just to find out it was never logged or raised nor was the technicians never ever notified. i then called the head office and spoke to a Manager Margaret and was advised the region manager Andile Ntosokola will call me back. Andile eventually called and states that he was asked to call me regarding a fridge but none of his collgues want to tell him what it is in regards to. i was so upset by then it is so disgusting I have lost R2000.00 of goods/food and beverages as all my foods in my fridge is just so off. I have a 2 year old that cries at night as there is no milk as it is off by the time she wake for her bottle. i sleep 2 hours a night coz of this. When I spoke to the supervisor Idricks Le Wat for the second time yesterday she told me I should wait 48 hours for the technician. i am at witsend.

I was promised that the technician will come and have a look at my fridge this week 24 February 2020 and because of that there is no one at home during the day and i had to leave my keys at my naighbours place for just in case the technician arrives at my place.

Can someone please advise me or help me in regard of this situation

Hope to hear from anyone soon