Ok furniture services.

My elderly sister who does odd jobs to make a living, saved up cash to buy a kitchen unit from OK store in Boksburg East. The item was delivered in Bochum Limpopo on 02 August 2019.

The item was received by family members on my sister's behalf as she's based in Gauteng. After the delivery it was noticed that the one handle is missing. My sister contacted the Boksburg east store, salesperson name Nomsa and she was told that the person who received the unit was wrong in not asking the delivery people to assemble everything in front of her.

My sister called me yesterday very sad about the issue as now her long awaited unit does not meet her expectations. I called the Boksburg branch, there was no answer. I called the Bochum branch, Katlego answered the phone and was very unprofessional and rude. He did not listen to my problem and was yelling at me all the time telling me that he has told my family to talk to the Boksburg branch.

I tried the OK complaints line and customer care lines without luck.

How much more money and time must we waste on a mere kitchen unit handle? Please assist.

Thank you.