OK furniture ripping loyal clients money

i have been a good customer for OK furniture , always pay my account on time . i have insurance with them for my fridge and DVD . on the 9th of May someone broke into my place and damaged my property . In May 2015 i did an insurance claim for the fridge as it switches off and on by itself . till today i am still waiting for someone to do my claim . i filled all the paperwork . opened a case for the case number . took pictures and the serial number .<br> <br> i cannot operate like this , i go for a weekend and come back to a flooded flat .<br> <br> I DEMAND A NEW FRIDGE. claim cannot take 4 months to process. this is unacceptable .