LT
Luciano T
1 reviews | Active since Aug 2025
18 Aug 2025, 19:37
OK Furniture- refuses to help with faulty Hisense TV - Paid Cash, No Support and left with no solution.
Extremely disappointing service from OK Furniture in Mmabatho. Poor customer service.
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Luciano T's updateReviewer Update
19 Aug 2025, 09:12OK Furniture refuses to assist with faulty Hisense TV
We bought a Hisense TV from OK Furniture last year. Since we weren’t using it at the time, we only started using it in March this year. Immediately we noticed the TV screen had many black spots, almost like ink stains.
We reported this to OK Furniture, but instead of assisting us as their customer, they told us to complain directly to Hisense. This is unfair because we bought the product from OK Furniture, not directly from Hisense. According to the Consumer Protection Act, the retailer is responsible for handling faulty goods, not pushing the customer around.
We feel very frustrated and stressed by this poor service. We just want the TV to be fixed or replaced.
We would like OK Furniture to take responsibility and resolve this issue by either repairing or replacing the TV, as per our rights under the CPA.
We bought a Hisense TV from OK Furniture last year. Since we weren’t using it at the time, we only started using it in March this year. Immediately we noticed the TV screen had many black spots, almost like ink stains.
We reported this to OK Furniture, but instead of assisting us as their customer, they told us to complain directly to Hisense. This is unfair because we bought the product from OK Furniture, not directly from Hisense. According to the Consumer Protection Act, the retailer is responsible for handling faulty goods, not pushing the customer around.
We feel very frustrated and stressed by this poor service. We just want the TV to be fixed or replaced.
We would like OK Furniture to take responsibility and resolve this issue by either repairing or replacing the TV, as per our rights under the CPA.
LT
Luciano T's update19 Aug 2025, 09:12
Reviewer Update
OK Furniture refuses to assist with faulty Hisense TV
We bought a Hisense TV from OK Furniture last year. Since we weren’t using it at the time, we only started using it in March this year. Immediately we noticed the TV screen had many black spots, almost like ink stains.
We reported this to OK Furniture, but instead of assisting us as their customer, they told us to complain directly to Hisense. This is unfair because we bought the product from OK Furniture, not directly from Hisense. According to the Consumer Protection Act, the retailer is responsible for handling faulty goods, not pushing the customer around.
We feel very frustrated and stressed by this poor service. We just want the TV to be fixed or replaced.
We would like OK Furniture to take responsibility and resolve this issue by either repairing or replacing the TV, as per our rights under the CPA.
We bought a Hisense TV from OK Furniture last year. Since we weren’t using it at the time, we only started using it in March this year. Immediately we noticed the TV screen had many black spots, almost like ink stains.
We reported this to OK Furniture, but instead of assisting us as their customer, they told us to complain directly to Hisense. This is unfair because we bought the product from OK Furniture, not directly from Hisense. According to the Consumer Protection Act, the retailer is responsible for handling faulty goods, not pushing the customer around.
We feel very frustrated and stressed by this poor service. We just want the TV to be fixed or replaced.
We would like OK Furniture to take responsibility and resolve this issue by either repairing or replacing the TV, as per our rights under the CPA.
LT
Luciano T's updateReviewer Update
20 Aug 2025, 12:43Still to date no response from OK Furniture, no accountability. We are sitting with a TV we can not use. The only solution now is to escalate to Ombudsman. Do not buy from this furniture shop.
LT
Luciano T's update20 Aug 2025, 12:43
Reviewer Update
Still to date no response from OK Furniture, no accountability. We are sitting with a TV we can not use. The only solution now is to escalate to Ombudsman. Do not buy from this furniture shop.