OK furniture - quick to take my CASH - but pathetic with customer service!!

In August 2018 - I purchased cash leather lounge suite at OK furniture - when the couches arrived - the wooden finishes on the chairs were scratched quite badly. I reported this and about 2 months later they were replaced after many phone calls and emails.

The news chairs arrived and they were also damaged - after another 2 or so months they replaced the lounge suit.

Believe it or not the 3rd replacement is also now giving me issues - the cushioning and the springs seem to be giving in. I am not being difficult but I paid R20 000 cash for this furniture so I expect quality for what they promised when they so happily accepted my money.

I am not going to sit with a lounge suite that I paid so much for - but is probably worth R5000 - I could have then easily spend R5000 on a cheap lounge suite and be aware that it wont last forever - but I paid alot of money for quality that should last me a VERY VERY long time.

I have been trying to contact my sales person - Khuthala at OK's in Town centre to give me her regional managers number but she refuses to give me the number.

This is unacceptable - I feel that I just want my money back and go and buy somewhere else.

Can someone at OK head office please call me and offer me some help as R20 000 is a lot of money just to throw away especially if you are a single mother.