OK furniture poor servuce

I bought Samsung TV at Groblersdal mall (Malebo was the one who assisted as usual) before the TV was out of guarantee it just stopped playing, I called the shop ans was told the technician are aware of what's happening and I must return it for repairs. I refused and asked for new TV because they aware of the fault. Within no time tv started doing the same as old TV. I went to the shop and she told me to call Samsung as there is nothing they can do as that's not their product🙃 I called samsung(I only managed to secure repairs I am sure after more 10 calls. Finally they asked me to transport TV to Mokopane(150 kms trip) when I went to shop(before Samsung response I was only told the shop was the one to have arranged such service from Samsung) just after Samsung said I can bring TV for repair I went back to OK furniture and said since they **** about arranging for repairs, I have done their job so now they must atleast facilitate trip. I left the TV with them, this was in 2023 and fowarded confirmation email from samsung.......to date no call or email from them. Last month I went to shop...... The attitude I get from Malebo and her seniors is out of this world, they don't even show remorse. They DO NOT CARE why because they bagged commission. The same Malebo that I spend more than R60 000.00 buying goods through her today she is the one who doesn't care

I made her and her manager aware that all I want is for them to give my money R8999. 00 I shall go buy TV elsewhere because they failed me big time