Ok furniture POOR service VERY POOR!!!!POOR!!!

So disappointed with OK Furniture in Moruleng MALL—we bought a fridge months ago —following day we informed them about the dysfunctional water dispenser —we were promised that someone will come resolve the issue to date no one came —we then went to the branch after such an long ignorance and incompetence,upon arrival we got welcomed by some rude and very arrogant guy by the name of Phiri—after mentioning our problem to him -he said is not his job to check and test functionality of the fridge before and during the delivery—I then asked for a manager to avoid altercations as he was raising his voice and becoming aggressive—the manager by the name of Motlhabane came then told us that she will get the delivery guy to make a follow up—(hope this will happen)the manager seemed scared of Phiri after telling her that I don’t like how we were handled at the store by his attitude —she couldn’t give me clear indication of return policy so we can get a refund as no one is willing to help —as I walk out other customers told me that it’s a culture’ at that store where good customer service turned into scares commodity—I was so speechless as I walked out—my mother wanted to buy the stove there too —I told her definitely NOT in ok furniture stores—with such a treatment i rather go elsewhere

I hope this get resolved ASAP