Ok furniture online catastrophe

I purchased a phone for my daughter from OK furniture online on the 19th September 2021. I have not received the phone till today 29th October 2021. I have called them countless of times but have not been able to speak to an operator as their line is always busy and I have put on hold for over 20 mins until I hang up. I sent them an email on Monday 25th October 2021 but they have not rep**** as yet. This is the worst online shopping experience I have received by far!! Stay away from OK furniture. Poor customer service!