OK Furniture lack human decency

This company knows how to get the sale but doesn't know how to deal with their clients after the fact. This is based on my experience and now with my brothers. My brother passed away a few days ago, I sent all the required documents and I am well aware of what processes need to be followed for a deceased person.

Lesley-Anne @ *** lacks empathy, no human decency, no sorry for your loss but she has the audacity to say - Can you guys make a plan to pay the arrears on this account & then we will be able to submit a claim which of course benefits them. I of course said I will not be paying an account of someone that is deceased, I know the law. She then gets stroppy and says then she will be sending tracers to our residence to come & find said TV, I hope your tracer comes with a legal document stating they may enter our residence then.

I will make this known on every platform possible. You don't get to call me days after losing my brother and have the audacity to speak to me in this manner.