OK FURNITURE - KWADUKUZA - TERRIBLE SERVICE

Name : Akashni Ramdhani Order Number : ***

Dealing with Ok Furniture in Kwa Dukuza (Stanger) was the most frustrating and unfruitful. I bought a Hisense 50 inch TV which was on the floor. This TV had a 4 year warranty and I took a further warranty, since the Manager, Mr Kemraj Budichand said will cover the TV should anything go wrong. In the beginning of August 2021 I saw a thin line across the TV. At the beginning of September 2021 I went into OK and laid a complaint to Sherwin Ramayah. He promised to send a job card to Hisense and get the TV picked up and assessed. Two weeks went by and the TV was not picked up. I phoned him. According to him the job card was sent, but never the less he resent it. The TV was picked up on 29/09/2021. I was given feedback by the agent that the TV was going to be written off and I was going to be credited. I kept liasing with Sherwin who said I needed to pay 1000.00 for a new model TV. I refused saying I needed a TV replaced therefore I had warranties in place. TV dropped off by me on 05/10/2021. The Manager of the Store was off sick. I dropped the TV at the store on the 09/10/2021. The second incharge, Mithesh Soomaroo, also promised to give me feedback after I spoke to the Regional Manager Mr Chris Dewitt. Mr Dewitt said he would be in the office by Monday, 11/10/2021. I called him back on the Tuesday 12/10/2021. He didn’t take my call, but he called me back. He was going to check for the same model TV and see how he could assist me. He also promised to get back to me. I smsed him on 15/10/2021. He was waiting for his area Manager who was also not in the office. On Friday I contacted the store again, this time I spoke to the store manager Mr Kemraj Budichand. Who also said they will contact Mr Dewitt, and check on the status get back to me. Neither the Store Manager nor the Regional Manager contacted me. I am now tired and frustrated. Today is the 26/10/2021. From beginning of September 2021 to end of 26 October 2021. I could not be assisted. I called to the Ok Customer Complaints, and spoke to Charmaine Teblanche. She failed to understand my frustration.