OK Furniture Greenacres - Poor After Sales Service

Good day OK Management /Complaints department

To whom it may concern

I purchased a bed from Lindile at your OK Greenacres branch in October.

Due to me getting married, I did not open the bed until this past weekend when I moved I to my own place.

U tried numerous times to contact the store telephonically, but it couldn't be constantly just rings and realized rings with no answer.

I contact Lindile but also no response until I decided to call him yesterday - 1 December as time is passing by.

I then recalled Lindile even mentioning to me it was the last one left as I have been waiting and waiting constantly

I do not feel happy with the fact that I am expected to accept a bed and even make use of a bed like that.

Ihad to eventualotale matters I to my own hands and visit the storey.

I asked for Lindile who was unavawbuy in store.

I then spoke to the manager who was very nice I may say but still service is pathetic at this store.

He checked on my complaint which did not even seem to be attended to.

No automatic response, no feedback, nothing at all. I was advised an agent from the bed manufacturer would contact me sometime mayb even in the new year.

Upon getting I rrliaws this was poor service. No urgency, but it was urwfor Lindile to accept my money when I purchased.

I eventually called Restonic myself and there service was fantastic I must say they are awesome with customer feedback and service.

OK Furniture on the other hand poor.

I've had to watsapp Lindile constant as nobody ever answers the phone.

I don't know are called selectively answered or not.

It's been a while. I am always following up with Lindile but sense he has no real interest as I am no longer a benifit for him.

I told him to update me on when the bed will arrive and even advised him that our watsapp chats are actually not the right way.

A manager should at least call me or even him. Last we spoke he told me to call pkype go there myself his on leave.

I do understand we all need a break definitely. Principal would tell me to call or message my manager and request attendance to this matter as he is on leave.

But no!!.

I am so annoyed already I told him for all the inconvenience he should arrange for collection and delivery of my bed as well.

Nope... No care.

Restonic as the manufacturer came to the party swiftly with service and courtesy.

OK Furniture furniture greenacres shows customers mean nothing to them.

Service is very important to me in retaining clients.

I may not have purchased millions but the service would not make me want to comeback after this is resolved or even recommended people like them to anyone. I got hold of Lindile via whatsapp again yesterday. I asked for feedback still nothing.