OK FURNITURE

Am writing this being disappointed by the level of service that I got from OK Furniture Pretoria North the manager and the admin clerk are very *********** and don’t care about their customers,

Sometime last year August I bought an TV and washing machine at OK Mall of Tembisa and I was given a machine from the sales floor as it was the last one, I then told them am not happy with a floor item I was promised that it was taken out on display the same day, after a month the machine started giving me issues and stopped working, I then went back to Tembisa and reported it and I was told to go to a store close to my home I then when to sunny side and reported a complain I was told that a DEFY technician will come assist me, indeed he did came and I told him and the store I was not happy with the machine and need a replacement

A month or two the machine stopped working again I went to Ok Pretoria North as I was not aware we have one close to my house, I reported the machine in Jan and I told them am not happy with this item and they said I must tell the technician when he comes, I received a call from DEFY technician a week later and told me his on his way to look at my machine I told him am at work and no one is home but will be available on Saturday or they should call me in time and ill arrange with someone to be available when they come, then the technician said to me he will call me again for Saturday and never did

After two week or so I got a call again from DEFY and they asked me if I was assisted I told them no and I don’t want the machine any more I want a replacement

I then waited for them to assist me no one called from a store nothing I went to the store sometime in April I asked to speak to the manager (Boitumelo Maodi) Explained everything to her and asked her that I have been waiting since Jan and no one called me from the store to give me feedback on my issue what so ever, I told her I need a replacement of my machine and am not willing to wait anymore she than said to me she’s sorry the Admin clerk that was assisted me first with my claim is no longer working with them they have a new clerk (Thapelo Sindane) and called him to assist me I told them that if someone leave’s a store a handover is done so am really not buying their excuse,

Thapelo ask me to give him time he will sort out my issue I told them both my TV is also giving me issues my son through a toy and hit it and its not turning on, they said to me its fine they will assist me I must just give them time I told the if I don’t get any feedback in a week ill bring the TV to the store and they will fix it, the next day a technician came to fix the machine but a week past I didn’t receive a call from a store about my TV I then loaded the it and took it to the store and I was again told that they will assist me and call me

Guess what no one called me I went back to the store two weeks back when I got there I was told that Hisense said they won’t cover my TV as it was customer damager or something, now my question to all this you guys should know your police and procedure from all your suppliers why didn’t you guys tell me immediately when I reported the TV and give impressions and hope that you will fix my TV and why am I being told now and no one called me. even the regional manager didn't even apologize what so ever. i want this to get to the CEO and see how we gat POOR SERVIES