OK Furniture CUSTOMER SERVICE **** SERVICE

I bought a couch for delivery online on Black Friday, 24 Nov 2023. Online purchases are said to have a turnaround time 5-7 working days on their website.

I started calling on the online customer services on the 5th of Dec 2023, when the 7th day mark hit and to my surprise, it rang and no one answered. I have been calling everyday since then, at different times and no one picks up the phone. On Saturday, 9 Dec 2023, I went to one of the branches and spoke to the Branch Manager there who then said he would do a follow up for me and contact me, still to this day I await his response.

Today, 12 Dec 2023, I called a different branch to ask where is my couch that I purchased, and I was given the warehouse number where the couch is apparently stored. I called the warehouse and spoke to a individual who said the couch is there by them, and that they still waiting for a branch to be allocated to them and that I must call online services for them to allocate a branch. I , then proceeded to inform the gentleman I spoke to, that the online services are not answering their phones, then the individual I spoke to decided to hang up the phone. I, then called the branch back that gave me the number to the warehouse and the gentleman there that assisted me, said that they too have trouble connecting with online services.

I decided to go back to the first branch as the second branch said that they are at close proximity with the area I am currently residing in. When I got there the stock controller said there’s nothing they can do to assist as my order has not appeared on the system on their side and that their online system takes up to three weeks to be allocated to a store.

It’s not to say that the couch isn’t available, the couch is sitting at warehouse and has been for the past three weeks, because ONLINE CUSTOMER SERVICE won’t do their job.

I want my couch and they have a poor CUSTOMER SERVICE.

And the employees, kept saying that we should stop buying online. And rather come in person.