Ok furniture complaint with the washing machine

I wish to lodge a complaint against ok furniture no9 Walker street, king Williams town, I bought a Bennet read 12kg one touch washing machine from them on 15th August 2024. The machine was working fine until it started giving me problems with the spinning function around February 2025 until it had problems with washing and rinsing.

I called the store on the 4th of March 2025, to lodge a complaint and I was put through to their maintenance section. I told them the problem I had with the washing machine and they promised to send a technician to come fix the washing machine. The technician didn't come so I went to the store on 21st March 2025 to physically lodge a formal complaint, I was informed that complaint resolution takes 7-21 working days I waited for the technician still he didn't come in that 21 days.

On 17th April 2025, I received a WhatsApp text from someone claiming to be a technician from Bennet read saying they were coming to fix the washing machine in which they didn't come. After numerous times trying to get the store to attend to my complaint without any success i hired a bakkie on the 06th of May 2025 to take the washing machine back to OK furnitures because I was getting frustrated with having a faulty washing machine.

I left the washing machine with them at the store. On the same day I received a call from a technician sent by the store to go and "test" if the washing machine is working at my house as they were claiming to have "fixed" it. I told them that we had a problem with the electricity in my area so they wouldn't be able to "test" the machine, but they still insisted on visiting my home. Upon arrival at my home the technician "assessed" the place where the washing machine is being operated at my house and made a comment that the place wasn't level and that's probably the reason why the washing machine was giving me problems. I then told him it's best they take it back to the store since it wasn't ever going to work in my space as it's not level according to him.

The technician said they were ordered by the store to leave the washing machine at my place without ensuring that it's working as we don't have electricity. I then instructed the technician to leave my place with the washing machine.

On 22nd May 2025, I received a call from the technician telling me that they were returning the washing machine, which I disputed as the washing machine was still faulty and was never guaranteed that they fixed the problem. Since then I have not heard from the store and I believe I have given them enough time to resolve the complaint and they haven't gotten back to me ever since, I believe that I've exhausted all avenues trying to resolve this with no luck.