OK Furnishers have poor \after sale"service"""

On 21 November 2014, I bought a Defy Eco C385 363 litre Fridge-Freezer with water dispenser from OK Furnishers in Senekal, Free State for R4 789-00, cash.<br> <br> From day one, the water dispenser didn't work and a crack was visible on the inside of the door. I reported this to the manager of OK Furnishers, he was very reluctant to assist me and referred me to Defy Technical Division in Bloemfontein. A technician was send out, he recommended that the Fridge-Freezer be replaced. This was never done.<br> <br> After several weeks and numerous phone calls by me, another technician was send out, he also concluded that the whole Fridge-Freezer be replaced and that the problem cannot be solved by simply replacing the fridge door.<br> <br> Still, nothing has happened, I am still stuck with the broken water dispenser and crack in the door, no-one seem to want to take responsibility for this problem, the appliance has a 2-year-guarantee.<br> <br> The manager of OK Furnishers seem to pass the buck to Defy, he doesn't want to deal with them. The appliance was bought from his store, he is the supplier of Defy appliances, shouldn't he deliver an after-sale-service and see that the matter is resolved?