OK FURNISHER'S Failure to provide goods of acceptable quality

I would like to register a complaint .

On 04 April 2025 at 17h08 I bought a Sumsung A05S at OK Furnishers in Adderly Street , Golden Acre Cape Town.

The cellphone is a Telkom cellphone. At the time of purchase it was almost home time and the staff could not find the sim card to put on my phone.

They however went to find another simcard at by that time they were absolutely not happy and did not make me feel like a customer. They took my ID and proof of address and they gave me the Telkom simcard as said I should put it in my cellphone. I did that however I never got any sms from telkom to give me my number. On the second slot I had my cell c simcard . the phone was able to make and receive calls from my Cell c simcard for 7 days after. After 7 days the phone stopped receiving call, stopped making calls and stop working on USSD. The only thing I get is smses and whatapp. I can not even put in airtime. I phoned OK only to realize that the store closed permanently. I called Telkom only to be told I need to go to OK. I went to Sumsang only to be told there is nothing wrong with the handset I must go to TELKOM. I went to Telkom and they only gave me a new simcard. I put it in I got the sms with my number and I could only make calls only to other Telkom number for only one day. After that I couldn’t make or receive calls . I went to another Telkom and I was only given a number which is #330*0000#. They said I must keep on trying this number. I did but the problem persisted. I called TELKOM again and they tried all these numbers to no avail. My cellphone is still not able to make or receive calls on both my Telkom and Cell c number. Cell C told me that its not their problem. ). I feel I have done all that I could to request for assistance but the problem is not being resolved. I did not get to use this cellphone the way that I should be using. I was mislead by the store who sold a faulty handset knowing fully that they will be permanently closing their doors. This is not a correct business practise.

I have all the proof with me is you need me to send it to you please let me know. I wrote this email to ***, ***; *** on 17th July 2025. up until this day they never even acknowledge the email. When i call OK head office on *** the call gets transferred to someone who never pick up.