OK doesn't deliver.....

I placed an order on the 28th of November for a double bed. Order # ***.

I was told it was out of stock up till the 13th of December when I received a phone call saying the bed is in stock and will be delivered to me on the 20th. The very next day I received this email saying the bed is not in stock.

"Good day

Follow up on order

Please be advised that stores still currently waiting for stock from supplier , please be advised no set date confirmed by supplier for goods to arrive , please be advised as soon as your item is received, we will contact you regarding your delivery.

We apologize for the delay and inconvenience caused

Hope the above is in order

Many thanks

Kind regards Lee-ann The Online Shopping Team (House & Home and OK Furniture)"

I was very confused as I had the previous day been phoned and told the bed is on its way so I queried with customer care as to whether the bed is being delivered or not because I'm told one thing over the phone and something completely different via email. A week later still no response from them. I made arrangements to be at home to receive the bed today. I was at home the entire day. Not a word from OK or a courier. The bed has not arrived.

18 working days now. Still nothing. Their website says 7 to 10 working days for delivery. Customer service is non existent. Will never support OK again.