Not a happy customer!

On the 28th of Nov 2023 at Jabulani Mall, I walked into OK Furniture store with my family issues that I wanted to resolve in a matter of moving out of the family house. Ever since my grand parents past on the house has many personal issues that other parties can't resolve therefore I told myself it's best if I move out, fine.

I then came across 1 of the floor sales consultant by the name of Palesa which I then told her my story so that she assist me in a matter of urgency. She was able to relate to my story cause she knows how families can get.

After sharing my short story with her, we then did pre-approval checks which then led us to the next step of choosing items I would like to pay on a monthly basis.

We did all that then she drew up a quote and sent it through to head office. She was honest enough with me by telling me that the head office takes up to 72 hours for further verifications. Come Nov the 30th 2023..I walked into the store again and I paid my deposit required. Also the same day I went to pay my furniture deposit I also went to pay my 1st rental and deposit for the place I found..did a quick shopping for the place thinking I will be moving in within a day or 2.

Today it's Sunday(10th of Nov 2023, 12h23)..I call the store and the line is not reachable. Prior to today. I've been the 1 calling the store to findout what is happening, taking my lunch hour to drive and findout what is the problem because when I leave my message no one calls me back to calm and reassure me..and with the background i have that's coming from a very fast paced and high customer centric environment, I can tell you now that is not customer service. The service I'm getting is poor or rather appalling. I'm really not happy with how I'm treated in this whole process. As a superior to my team and if 1 of my staff members comes across a situation like this I jump in to defuse the issue and it never takes over 48 hours to be resolved. Tomorrow i will be tapping into the 2nd week without my stuff. By the looks of things I might even be billed without the possession of what I am in agreement with(Ok Furniture Store). December everyone will be billed earlier than expected.

TO ADD ON, I ALSO BOUGHT COLD CHAIN GROCERIES THINKING I WOULD HAVE A FRIDGE BY NOW!..this is such a huge inconvenience on my side and no one is really worried with how my delivery is being going. TOMORROW, NOT TUESDAY THE 12TH, I WANT MY THINGS!!!