Non delivery

I bought a couch for R9999,00 plus R250 fir delivery at OK Middelburg on 15 December anticipating delivery on the 17th since it was a holiday on the 16th. The whole day on the 17th I waited for the call since I was told that the couch was in Witbank and would be picked up from there. Today I was told it would be delivered at 16h00, which again, I changed my plans for and had to call to find out where the delivery staff were. I was then told that it was 17h40 and that they were knocking off, and I would have to wait until tomorrow again. Do they understand that we also have plans and cannot keep waiting for them hand and foot? I then asked for a refund and was told that I would have to wait for them to call me that's when they will have enough cash to pay me. What kind of nonsense is that? I pay via EFT then refunded in cash? How does that work? Down town? On the most busiest season of the year? It sounds like a mafia ring to me, because you all know that I could get ****** walking out of that store! Now I must care about a sales person's commission, yet they don't care about my time and sacrifices I had to do to be here for the delivery to happen? We need to learn to read reviews before making any purchases, really.