NEW FRIDGE NOT WORKING BOUGHT FROM OK ZEERUST

@okfurnitureSA my brother bought a fridge and now it’s not working.We spoke to manger at Zeerust and customer service at your head office .They are refusing to change fridge for us .I spoke to Dineo and the lady by the name of Mathapelo, they say there will log a query and it will take 5days to be resolved or for the technician to come fix it. This fridge is supposed to be new not be fixed. They are saying there is nothing they can do and they can’t just change.December groceries are now rotten .Please assist.We are frustated.account number is*** .. My number is ***