Negligence

In december 2013 I got a cordless stainless steel and black kettle as a gift,the kettle worked good but until february 2014then I told her and she said. I must bring the kettle she will send it away whereas I ask her is the kettle stiil in gaurentee soo she said I mustnt worry she will see that the supplier swop it for me for a new kettle but she didn't gave me any proof of paperwork that I gave the kettle to her.I just feel its soo unproffessional I never heard from her until on 29 October 2015 Edwina a saleslady phoned me regarding sales but then I ask her to ask her manager about the kettle but since then no reply from the store, I need a brand new kettle deliverd to my home whereas I waited soo long and still no response from Ok furnitures,I feel its really unproffessional and the service is very bad,if I didn't ask for my kettle it would just be nothing and forgotten.I need my kettle urgently,whereas I don't have a kettle now.Thank You.