bC
brenton C

1 reviews | Active since Oct 2016

01 Oct 2016, 11:58

It is not OK, Vredendal!

<p>I bought a Hi-Sense washing machine on the 8 October 2016 at the OK Furnishers store in Vredendal. I paid a cash amount of R 3309,00 which include a R300 delivery fee. Thus meaning, I paid R3009 cash for the washing machine. On the 8th of October. Unfortunately, they did not have the washing machine in stock and promised me that they would deliver the washing machine on the 15th of October. When I phoned, late in the afternoon, on 15 October I was told that OK Stores haves no stock. On 17 October I e-mailed Ok Furnishers Customer Care with my problem. I was contacted by MargaretHills who assured me that they have indeed stock and I will receive my washing machine shortly. What is so strange, is that OK advertised in their 25th October-catologue the same washing machine for R2799, although they do not have any stock. On 22 September I e-mailed Margaret again, and she assured me that they will deliver the washing machine. I since then phoned Customer Care numerous times complaing about my washing machine, but to no avail. Not once did the Vredendal Branch phoned me. Margaret and the Vredendal Branch promised me that I will receive the machine on 30 September.qpromisecOn 1 October, I phoned the Vredendal branch and complaint to the supervisor, who bluntly refused to give her name, and was told that I MUST JUST WAIT. She also told me that their Customer Care is closed on a Saturday. I asked her to speak to someone higher than her and she informed me that she is the highest person. I phoned Customer Care, and to my surprise, Margaret picked up the phone and gave me the number of Patrick, regional manager. Patrick was not interested in my story and told me that I MUST WAIT. I am at wits end. Is there nobody in OK Furnishers that can help me.</p> <p> </p> <p> </p> <p> </p>

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