INCOMPITENT STAFF / STORE

PURCHASED A TABLET ON MY ACCOUNT, TABLET WAS ****** AND WHEN REPORTING IT TO MTN CUSTOMER SERVICES, NO IMEI WAS FOUND ON THE BOX ONLY A SERIAL NO WHICH CANNOT BE USED TO BLACKLIST THE TABLET. WENT INTO THE STORE \WESTGATE OK FURNITURES\", I WAS TOLD THE BOX COMES FROM THE SUPPLIER WITHOUT AND IMEI NO AND THAT THEY WOULD CONTACT THE SUPPLIER AND LET ME KNOW BUT UP UNTIL NOW NO ONE HAS BOTHERED COMING BACK TO ME. I WAS ALSO TOLD BY 1 STAFF MEMBER I ONLY HAVE 48HRS FOR THE CLAIM TO BE PROCESSED WHICH SHE DENIED IN MY FACE THAT SHE WILL NEVER GIVE A TIME AS TO HOW LONG YOU HAVE TO CLAIM. I WOULD NEVER ADVISE ANYONE TO PURCHASE CELLPHONES / TABLETS FROM THIS OUTLET AS NO ONE IS TRAINED TO ASSIST YOU AS THE CLIENT IN ANY WAY. THEY JUST PASS THE BUCK AND THE CLIENT JUST HAS TO ACCEPT THAT. I CALLED THE STORE NOW AND THE MANAGER IS OFF, THE SUPERVISOR WAS NOT AT THE BRANCH FOR THE PAST WEEK SO SHE DOES NOT KNOW WHATS HAPPENING AND THE STOCK CLERK IS ON LUNCH, YET AGAIN MY TIME AND EFFORTS ARE WASTED BECAUSE I STILL HAVE NO IMEI NO FROM THE SUPPLIER, NO CASE NUMBER, NO ITC REF NUMBER, NO TABLET AND UNABLE TO BE CONNECTED. I HAVE TO PHONE THE STORE AGAIN WITHIN AN HOUR. TOTALLY DISGUSTED OK"