Im tired of lies and excuses

Hi<br> <br> I bought the Lounge Suite last year, when the lounge delivered I have notice damages and scratches, and the Lounge really look old, I have reported all the damages immediately they asked me to take pictures and bring it to the Shop, I did that, 4 months passes I follow up they said no problem they will come back to me 8 months passes I went to the shop and I was told that I must wait for December they received lot of stock so they will exchange it <br> <br> December came I went back they said they are busy with the stock taking they cant help...<br> <br> I don't know what to do anymore I am still paying for this damage goods that was delivered in my house, I am tired of lies and excuses, why must I struggle like this.<br> <br> CAN SOMEBODY HELP PLEASE