I wont be ripped of by Ok Furnishers

Kindly note that I was at the shop on Tuesday 8th November 2022, to follow up regarding the damaged fridge I received from OK Furnitures on the 25th October 2022. Why has anyone from the head office/ Hisense come to the shop to inspect the fridge? How would one classify the impact of the damage with only photos, why has Hisense not sent out their technician to see the impact or the damage of the fridge ? The level of your service from top management is **********, is this the way you treat your customers at ok Furnitures / Hisense. I am vouching with my life this will not end well, i will not loose my money alone, the damage on the fridge is clear that not even a human being can damage the fridge like that, the ****** Andrew (Regional Manager) does not even care to drive to Jabulani OK furnitures, and check the impact or damage of the fridge. The last time he called me was on Saturday (29th October 2022) telling me that he is looking at the matter and will update me, However that was not the case, instead I was the one calling them to follow up with the query. When I returned the fridge the same day (25/10/2022) at the shop, I was advised to bring it with the box, which was part of the evidence, trust me when we went back to the store, the box which was part of the evidence was no longer available. Mall security and SAPS were called at the shop and they confirmed the extensive damage on the Fridge needs to be assessed by a technician.

I have been following up on all complaints regarding OK Furniture products, that you sell defective products to your customers. I will not rest until this matter has been sorted.