Horrible service

I am extremely disappointed in the service, or lack of, in this matter. My partner and I bought a washing machine which was on sale for R3000 at OK furniture at Dobsonville mall on 26/04/2024 and we were promised it would be delivered within 24 hours. We call on the 27/04/2024 and we recieved apologies and an excuse that those machines apparently all damaged at the warehouse and they forgot to notify us and they are currently awaiting for an order from the supplier. The lady had no empathy when she spoke to my partner and said my partner must wait for her call.We waited the whole weekend, no delivery was made. Called again on Tuesday for feedback on progress, once again no empathy and were informed just to be patient and wait. My anger is not because of the fact that I don't have a washing machine, however I hate that we have to call all the time and there is never an estimated turn around time. Your employees don't have the decency to atleast keep us updated. What if the machine takes months to arrive? Do you expect me to wait without hearing feedback atleast 3 days so that I know that you haven't forgotten about my order that has went wrong? Extremely disappointed. Being treated like I am being made a favour. Me? A whole customer who paid cash!!! I have requested to get a refund, however please train your employees on empathy and customer service. I won't recommend this shop to family and friends. And I will share my experience on social media