Horrible customercare@shoprite

Bought a DEFY DTT180 WHITE 18KG TWIN TUB from OK Furniture last year with a "extension of the manufacturer's warranty of guarantee policy schedule" - Centrio insurance. At present the washing machine is malfunctioning, and i am "suffering" with the dirty washing - being a nurse and working 12 hour shifts... it's horrible! I first contacted OK Furniture Phola Park Kwamhlanga, (being the nearest to me) on the 10/10/24. Spoke to a staff member twice that day regarding the matter.... still waiting for a response! Emailed requested documents to *** on 11/10/24.... still waiting for a response! On the 17/10/24 spoke to the same staff member from OK Furniture Phola Park about the matter... still waiting for a response! On the 18/10/24 i lodged a complaint on the Shoprite website - Contact us Ref no: *** still waiting for a response... i even spoke telephonically with a staff *** 01 07 09 and was told that they could not help me and that i need to phone another number - ***On the 21/10/24 i phoned this number and nobody answered. I left a telephonic message and a email to *** Ref no: *** Ref no: *** Still waiting for response from OK Furniture regarding my faulty washing machine.