Furniture Insurance Not Co-operating

<p>Hello Peter!</p> <p> </p> <p>I bought a 42" TV set as well as a Sony Home Theatre System from the above mentioned furniture shop. With that I took insurance for the appliances. </p> <p> </p> <p>In September 2016, I experienced a few issues with the appliances and submitted the claim with them. OK Furnitures took the appliances to get them fixed. To date we have not received the appliances except for the TV set which they claimed will not be fixed. I have countlessly tried to contact them since and each time we are told they are still awaiting feedback/report from the insurance. It has been just about 6 months already and I have even payed up the goods but the matter has not been resolved to date. This is truly becoming unbearable and without doubt is very poor service.</p> <p> </p> <p>Immediate progress on the matter will be highly appreciated.</p> <p> </p> <p>Regards,</p> <p>Thabo</p>