faulty cell phone
on the 14th of February I bought a phone Samsung j5 at OK lenasia, on the 28th February phone screen went faded could not receive nor dial calls.<br> <br> the next day I took the phone to OK Randburg to report the faulty phone, I reported it to Gloria the stock clerk. I was told the complaints turn around time is 21 working days.<br> <br> on day 14 day I did a follow up with Gloria she told me that the supplier find the fault, the laser was faulty and they have ordered the spare parts and it will be ready by the 6th of April.<br> <br> on the 5th of April I did follow up again with Gloria, she told me she phoned the supplier and the phone will be returned unrepaired, its now not a laser that's faulty it is water damaged.<br> <br> I then asked Gloria why are they changing now, she said she is also confused as she could not understand why are they doing that.<br> <br> on the other side OK FURN is irritating me with calls they want me to pay for something that I don't have.<br> <br> Kindly assist me getting my phone repaired as I am a grown up where on earth will I take phone and drain it in water.<br> <br> Regards<br> Magwa