EXTREMELY HORRIBLE SERVICE

I bought an HP Laptop at OK furniture Sam Ntuli mall Katlehong in December 2023 for my son who is studying in Bloemfontein UFS.

My son experienced problem with the laptop it was extremely slow so I went to OK furniture where i bought it and explained the problem with a laptop. Spoke with Thato who advised me to tell my son to take the laptop to the nearest OK furniture in Bloemfontein which he did on the 09 April was handed over to Ellis and was told they will call him with the feedback.

2weeks later on the 23rd they still haven't contacted him, I went to OK furniture katlehong to inquire about the laptop spoke with Thato who called their store in Bloemfontein and spoke with Ellis who told him that the laptop it's still at their store cos she's struggling to get hold of the supplier. Thato assisted her by sending her the supplier's contact via email.

On the 1st May I went to OK furniture katlehong again to get an update spoke to Thato who again call OK Bloemfontein asked for Ellis but she was not at work he spoke with the manager Mr Zol who told Thato the laptop was picked up by HP supplier for the repairs but I didn't believe him cos he didn't even ask for the customer's name or account number then the following day I decided to directly call the Bloemfontein store and spoke with Ellis who told me that my son's laptop is still at their store cos she still waiting for Thato to send her the suppliers contact then I told her that but Thato did sent her the supplier's contact i was with him then she said "I AM NOT ALWAYS ON THE EMAIL " that confirmed my suspicions about the manager that he was lying when he said the laptop was picked up by HP supplier .

On 02 May I called their Head office spoke with Michelle who advised me to put my complaint in writing by sending an email and I did just that, later on the same day I received an sms to acknowledge my email reference number: 054935-01. A week later still haven't received any feedback or update I sent another email which I didn't get any response. Then on 10th May I went to OK furniture katlehong and spoke with the store manager who promised to call me back on Monday the 13th with the feedback but he never did.

It's been a month and 5days now since my son's laptop was handed over to Ellis for repairs at their Bloemfontein store. No-one cares even their Head office is useless I reported the incident with them with a hope of getting assistants but they just ignore my follow up email. I bought that laptop for my son to make his studying easier but now he is suffering because of INCOMPETENCE, UNPROFESSIONAL, ******** AND EXTREMELY HORRIBLE SERVICE .THE JUST DON'T CARE ABOUT THEIR CUSTOMERS WELLBEING

I'm tired of running after them all I want is a new laptop cos they failed to take this one for repairs even if the do take it for repairs my son doesn't have time to wait for it while it's been repaired. It exam time now he needs to study not stress about OK FURNITURE

Regards Portia Khumalo