Exceptional service recieved

i am a starsat customer, and my decoder stopped working on monday night after the storm, i contacted starsat, and they said we must check if the decoder is faulty, or if the problem is with the dish, we checked and determined that the problem was with the decoder. starsat said i can contact the merchant where i bought my decoder, and they will exhcange it, becasue it has a warrantee of 1 year. today, i contacted ok furniture gezina, and i spoke to a very friendly and helpful gentleman, named Joss, who went out of his way to assist me. He asked me to send an email explaining my situation, and that i must send the r**** of purchase, then he can find out from Starsat what our optoins are.( at this point he asked me which decoder i have, and i said the white ones, upon which re rep**** that they dont have stock for the white ones) after a while he phoned back and said we can go to his shop, and they will exchange it for the white ones, he saw that there are some left. when my husband went there to exhcange it, Joss was nice enough to exhange it for a new combo 3 decoder( which is the same price as the one i paid for) this is really exepctional service, and faboulous customer service. Thank you Joss for your efficiency, and friendly ness and making us as customers happy. People like you are hard to come by, you are an asset to your employer. please ensure that your employer sees this review!!! Regards Mrs White