Dissastifying Service

Good day,

I would like to voice my dissatisfaction with the service I was rendered. I bought a Samsung microwave (Model : ME83X/FA) in august last year and in February I took in for repairs as the door wasn't opening on the 15/03/2024 I received a quote for R3200 apparently the microwave was "physically damaged" which I still do not understand, the microwave is still in pristine condition and has no scratches and no tangible proof this "physical damage" was done purposely it's just that the door hinge didn't want to open anymore. I bought this microwave for R1799.99 for my mother who is a pensioner I'm really not happy and I'm going to take this to the Ombudsman to voice for dissatisfaction as i still have warranty for the appliance. On the 26th of April Margaret Wilby contacted me via email to find out at which branch i bought the microwave until today i still haven't received any assistance after numerous feedback requests.