Disgusting service

Please NEVER EVER shop at OK Furniture Adderley Street, Cape Town. You will be **** too repeatedly! You will receive broken or damaged products and not just once! The service is disgusting too! We bought a fridge, a washing machine and a bed in June this year and all 3 products are faulty and the mission to get what we paid for wow, going to space will be a lot easier!!!!! First of all the delivery of the product was done after 7 at night with no call to say they coming, nothing. The fridge is dented, we opened it and right than and there we took videos of the packaging and damage, after multiple follow ups we had to do because empty feedback promises were given by Chad, the store manager and Clementia, we were told at the end they cannot help us, we must take it to head office. The bed!!! The mattress was torn on both sides, not once but twice... Gosh the 3rd exchange is on its way apparently for the last month and a half. We repeatedly called last week to find out when the exchange will happen, we were told by Chad this will happen this Saturday, we confirmed this a couple times with this so called manager and he agreed that Saturday it will be delivered as his team is in our area unfortunately we sat the whole Saturday at home and no one came, Chad didn't answer his phone when trying to follow up, we tried calling the store and him today and again no answer as usual, this delivery was to include the replacement washing machine that was also faulty just to add. It's really disappointing. It's been endless phone calls and each phone call has literally been a waste of airtime, empty promises, lies and more lies. We called again today 29/11 several times and calls are just not been answered. SHOCKING!!!! I hope Keith van Der Merwe or Peter Engelbracht does something because I see OK Furnitures reviews are nothing short of disappointing for not just many but 1000 of people.