DISGUSTING CUSTOMER EXPERIENCE

I bought a fridge online from ok furniture on 24/11/2021, and awaited delivery as my order was paid immediately online. After a week of not hearing anything from ok furniture about my delivery, I phoned their call centre on 02/12/2021 to enquirea nd I spoke to a lady called Mellissa, she told me that the fridge was out of stock and that someone will call me to give me an update about the delivery.

A week went by and no one was phoning me with an update. I phoned the call Centre again on 15/12/2021 and spoke to a guy called Kabelo who was very rude. He told me the same story about the fridge being out of stock. I asked to speak to the manager with no luck.

I phoned back and came across a lady called Valdene, at this point I did not want to explain anything to anyone, I asked Valdene for the manager and she told me that the manager was not available and she will give my details to her manager to call and that did not happen. On 20/12/2021 I went to a local OK furniture store in Mahikeng and asked for help with my order, the gentleman I came across tried to help me to get through to a call Centre and the phone was ringing unanswered, and then I realized that the store had the same fridge as the one I ordered online. I left the store with my problem unsolved and continued to try and get through to the call Centre with no luck.

On 29/12/2021i phoned the call centre and spoke to a lady called Tutu and when I enquired about my order I was told the same thing, that there is no stock available. I asked Tutu for her manager and she told me that the manager was not available but she will put me through to her supervisor. I got to the supervisor by the name Noni and I said to Noni that I wanted my order cancelled and my funds refunded because I have been waiting for over a month for my delivery with no success. I explained my dissatisfaction and inconvenience caused by ok furniture to Noni and she told me that I will wait 7-10 days for the refund. Noni asked if I was still keen to have the fridge delivered and I said yes because I did not want to wait the 10 days for refund. She then asked me to give her some time while she tried to sort out the no stock/delivery issue and she came back to me to say that she had found a fridge that will be delivered on friday. I agreed with Noni because I was willing to wait the 2 days for delivery and unfortunately the fridge was not delivered on Friday 31/12/2021 as per Nonis promise.

At this point I'm so disgusted by the ok furniture client service and would like my refund afterag being caused a huge inconvenience.