Disgusted with OK Furniture/ Rainbow Finance

How is it fair, that OK Furniture/ARAINBOWFI*** tell me about policy when it comes to having to refund me. Where were policies and why were they not app**** when I was not happy with the furniture I had purchased from the shop. Imagine purchasing two items at once and when you get home none of them actually works, but I did nothing about it except to wait for them to deliver new items. was it a mistake, or just uncaring...Is it part of their policy that a complaint is NOT addressed or attended to promptly. I guess it was stupid of me to let it all go because today I get a slap back from them for not speaking up. I mean, I came through several times, but nothing was done ..not even once. I feel it is their new policy to treat customers with disrespect and with an uncaring attitude. In my entire working life since 2006, I have made OK Furniture my first and last furniture shop, and this what I get. I take this moment to write this review because I feel disgusted by the treatment I received from the shop. I took the time to come in and find out what I needed to do to have an account closed and what was left for me to pay. I was told, there is still one debit order to go off, and the small difference I can just pay cash and have the account closed. I came in again after the last debit order has gone off. I met a gentleman in the front, from whom I asked again the very same question, 'what do I need to do to close my account'?. I clearly told him, I am asking this because I want to have it closed so no debit order is coming off my account. He told me to pay a difference which was around a hundred and fifty. I paid and I asked again, is it closed? so no debit order is coming off my account on the 25th? He showed me a zero balance and assured me, it is now closed nothing will come off your account. I trust that people we deal with in your shops know exactly what to do and are properly trained. In my case, I felt mislead and disrespected. I cannot be wasting my time to come to the shop to get information and be provided with incorrect information, not by one but several employees. I expected employees to know the processes to have an account closed, otherwise I would have waited. I should have been told that the difference will be deducted through a debit order so I wouldn't have to pay cash, but that didn't happen, instead, they made me pay. So a debit order went off after I had paid cash. Remember, I took the time to come to the shop to rectify this because I didn't want another debit to come off my account the following month. More than 5 times I had come to the shop, and I was told to go to the bank and print a statement for me to get a refund. My argument is, how do you make me go up and down, fail to resolve the matter, and still have the audacity to tell me to go and stand in ques at the bank or the atm to have my money refunded. NOOOO! I cannot have that. On top of it all, you tell me about policy...where was the policy when you sold me a couch that is good to sleep a dog. I came in and complained about it, nothing was done. Where was policy, when my complaints were not attended to at all..? on the day I made noise in the shop, a gentleman, whom I assumed was a manager pretended to care...to this day nothing is done. So is it right that you do all you did to me, in the end you tell me about policy? It shouldn't be my problem to get a statement when you are debiting my account every month, and that is proof enough. WHY MUST I LEAVE THE THINGS I DO AND LIVE FOR and go stand in the bank to get a statement of an account you have been debiting for so long.???? I have paid up your account and I DO realize I am of no importance to you any longer... I feel violated by this. This is not about the refund, but, the violation, disrespect, time wasted, and all that I had to put up with while I was in business with you. I am truly disgusted. You lure people to buy from you to get such treatment, no I do not think this was done right...someone corrects me if I'm wrong.