Disgusted by Ok furniture kempton square

I purchased a Hisense mirror fridge on lay by at Ok furniture Kempton square branch. I paid off my balance on Monday the 13th of May 2019 which included delivery.

To my surprise a damaged fridge was delivered to me.You could tell from box that the fridge had collided with something and the impact shattered the glass door.

I called the delivery guy who rudely told me it was not his fault l broke my own fridge.Mind you l did not move the fridge, all l did was open the box from where they left it.

I called the shops the next day Tuesday 14th of May was directed to Erence who told me to email pictures and wait for feedback from hisense. I did not receive any remorse nor apology for delivering a broken fridge

How when l fully paid for the fridge at Okf not hisense and okf is the one that delivered a damaged fridge.Till today am stuck with a wrapped fridge that l fully paid for but l can’t enjoy my purchase.l should be concentrating on my exam but am stressed by a purchase l fully paid for.

How can a big company such as Okf fail to rectify their own mistake.If you thinking of buying anything from okf l would advise you not to.