DISGUSTED

I'm totally disgusted with the service I received from a Sales Representative at Ok Furniture in Makhaza. I walked into the store and told this guy that I had purchase a Samsung microwave at that sore and now my microwave touch pad isn't working anymore and I wanted to check my warranty because I wanted to establish is I can still bring it back to them for repairs.

This guy says to me when did you but it, I say I do not know hence I'm asking you to check your systems, as it should be on there and will tell us when I purchased it. He tells me "which means you purchased it a long time ago if you don't remember". I asked him is he going to check it on the system or not? Because I don't understand why we're back and forth on whether I remember when the microwave was purchased or not. He then tells me "why are you speaking like that, in fact go find someone else to assist because I won't be assisting you". First thing I checked for his name tag, he had it on but inside out. The part displaying his name for people like us the customer to see is on the inside of his OK jersey. I asked him for his name, and he blatantly refused to give me his name I ask him to wear his tag properly so I can see the name he refused.

I don't understand number 1, why it is so difficult for this guy to pull up my account on the system and check what I was asking him to check rather than going back and forth with me. Secondly, I don't think in training that was how he was trained to speak to customers and do not understand why he thinks he can speak to customers like that.

This is the second complaint I've had to put in about this same store. The same way I encouraged my cousin to purchase his furniture at that store is the same way word of mouth will spread about the service. I eventually went to the manager and got his name only because his manager asked him to show me the name badge, the attitude even when he was showing me the name tag shoving it all the way in my face as if his having some you want it, here it is all up in my face actually he was intimidating me come to think of it. hhhhuuuuuuuhhhhhhhhh so now OK is promoting ************ in their stores now. I want this guy dealt with, I worked for the Shoprite group before at House and Home in Sandown, and these aren't the standards we were taught when we went for training in Epping. I would like this Vuyo Femele to get a refresher on how he needs to treat his customers and he seems to be forgetting who pays his salary/wages whichever one it is!