Disfunctional goods query not attended

I bought a Telefunken TV in March this year and the remote for this TV is not working. I've been communicating with the lady I bought the TV from telling her this problem. It's been over 3 months now and I'm still waiting for response from them. Three weeks back I decided to escalate this matter to the Branch Manager. I communicated with the Branch Manager about this problem, he said he'll get back to me. Three weeks later I'm still waiting for the Manager to get back to me. Yesterday I decided to call him and couldn't get hold of him, then I asked for his email address. I sent the email address and still he didn't respond until I called him yet again. I finally got hold of him, then he tells me that he got my email. The reason for him not to response to my email only he knows. He said he'll get back to me before end of the business yesterday, even now I'm still waiting.<br> <br> This Manager is not taking his clients serious because I don't believe I should wait for this long for something that I bought cash with my own money.