Disappointed

I went to OK Pinetown branch on the 3rd of June I wanted to ask about a layby of the trending 8kg washing machine the guy I found there told me I should bring my Id, I asked hohw many months for a layby he told me that it's 6 months unless its on special it takes 4 months, then I went back today to do a layby and the story changed they told me that they don't do layby on the machine I was so disappointed coz I took a taxi to go there for nothing.