disappointed!!!

I purchased a fridge from OK Furniture in Bloemfontein on 27 February 2026. To my surprise, the fridge stopped working barely two months later, and I reported the issue to the store in May. I was informed that Defy would be contacted to assess and repair the appliance.

What is particularly concerning is how a brand-new fridge could develop faults within such a short period. When the technician eventually attended to the appliance, the fridge started working again. I was advised that the thermostat had been adjusted and that the interior light globe had blown and would need to be replaced. The technician also suggested removing the microwave that had been placed on top of the fridge, although it had only been there for two days after the initial fault occurred.

Almost a month has passed since then, and the globe has still not been replaced. Even more concerning is that I am now having to continuously follow up on a complaint that was logged on 17 May. As a customer, I find this level of after-sales service disappointing and disturbing.

The situation also raises questions about the condition of the appliance when it was sold to me. It is difficult to understand how the light globe of a supposedly brand-new fridge could fail after only two months of use, coupled with the fact that the fridge itself stopped working within the same period.

I would appreciate an urgent resolution to this matter and a clear explanation regarding both the recurring issues with the appliance and the delays in addressing my complaint. :::To make matters worse, since the technician's visit, the fridge has developed a loud and unusual noise that was not present when I purchased it. Instead of having confidence in a new appliance, I am now constantly worried about whether it will fail again. This is simply not the quality or reliability one expects from a fridge that is only a few months old. I spent a significant amount of money on this purchase, and at this stage I do not feel that I have received value for my money. The ongoing faults, delays in resolving the issue, and the lack of proper follow-up have left me extremely dissatisfied as a customer.