DEFY 13kg washing machine Top Loader Faulty

My name is Regina Makhafola i bought a DEFY 13KG top loader washing machine at OK Furniture in Alexandra which was delivered on the 05.02.2019, i used the machine 4 times and when i tried to do my washing on the 26.02.2019 the start button doesn't work, i thought maybe it was my plugs but my plugs are working and the machine is not, the start button is faulty, i contacted OK Furnishers in Alexandra and i spoke to Lesley he said i should come to the store with the receipt, i went to the store on the 27.02.2019 and Lesley was very rude he said it will take 7-14 days for the machine to be fixed, paid cash for the machine and as a customer am very frustrated because during those 7-14 days how will i be doing my washing, i cannot do my washing with my hand because i have a problem with my hand, when i tried to talk to Lesley he said that i will not teach him how to do my work, i feel like he is doing this on purpose because he feels like i was teaching him how to do his work, he said all this in front of his manager which made me realize that he doesn't respect his manager and his workplace so if he doesn't respect his manager how will he respect his customers, i want the machine to be fixed before the end of the week or to atleast get feedback on when the technician will come to my house to fix it, if i do not get a response then OK must come to my house to collect their machine and refund me my money or replace it with a new machine, i have not even used the machine for 21 working days and already it is giving me problem, even the delivery guys were drunk when they delivered the machine yet the manager **** to us and said that they had a puncture, i was surprised when the manager called me asking if everything is in order i thought maybe he was just doing his job now i suspect that he knew that the machine is faulty hence he was just following up to see if i have noticed the problem as yet.